Screenings & Background Checks Made Easy
 
· ESS Home / Frequently Asked Questions

( 1 ) Are there hidden costs, like set-up fees, annual fees or monthly minimum charges? Do I have to sign a contract?

( 2 ) Can I order a search anytime?

( 3 ) How long does a screening take?

( 4 ) How do I pay for the searches?

( 5 ) What if I'm afraid to provide credit or debit card information online?

( 6 ) Do I have to get permission from the individual on whom I'm doing the search?

( 7 ) Isn't it illegal to ask someone for their date of birth?

( 8 ) What does adjudication withheld mean?

( 9 ) I received a criminal record with no disposition. What do I do?

( 10 ) The individual on whom I did the search swears the record found is not his/hers. What do I do?

( 11 ) The tag search came back as not found. What do I do?

( 12 ) The credit history shows "No Record", "Insufficient Credit" or "Not Scored". What does this mean?

( 13 ) An education verification came back with a report that the individual did not attend or graduate but the person swears they did. What now?

( 14 ) An employment verification came back with a report that the individual was not employed but the person swears they were. What now?

( 15 ) What if there is no record found for a search I've requested. Do I get a refund or credit on my account?

( 16 ) Can I assume that all of the information found is 100% accurate?

( 17 ) How long can I access my search results?

( 18 ) I don't understand how to read the reports or records. What do I do?

( 19 ) Are there any days ESS is closed?

(Q) Are there hidden costs, like set-up fees, annual fees or monthly minimum charges? Do I have to sign a contract?
(A)
No. You only pay the flat rate shown on the home page and shown on the Instant Criminal Record Check page for each search you do. And, there are no contracts to sign. You can get substantial savings on your cost per search for the Instant Criminal Record Check by prepaying and buying in bulk. Buy 100 checks [$15 per or $5 off the regular price] or 500 checks [$12 per or $8 off the regular price] for which you will get 100 or 500 credits, respectively, in your account to use to order an Instant Criminal Record Check whenever you wish until your credits have been exhausted.

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(Q) Can I order a search anytime?
(A)
Yes. You can order online 24/7.

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(Q) How long does a screening take?
(A)
Most results will be returned online as well as sent to your email within 1-2 business hours. For an Instant Criminal Record Check, the results are as the name implies, instant.

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(Q) How do I pay for the searches?
(A)
You pay by credit or debit card -- American Express, Visa, MasterCard or Discover -- or, if you represent a company, you may be invoiced. You may prepay by check, credit or debit card as well for the Instant Criminal Record Check and get substantial savings by buying in bulk, 100 Record Checks [at $15 each or $5 off the regular price] or 500 Record Checks [at $12 each or $8 off the regular price] at a time for which you will get 100 or 500 credits, respectively, in your account to order an Instant Criminal Record Check whenever you wish until your credits have been exhausted.

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(Q) What if I'm afraid to provide credit or debit card information online?
(A)
Rest assured your confidential transactions are secured by the best and most up-to-date encryption available and are processed via a system that has been certified and is compliant with the Payment Card Industry Data Security Standard (PCI DSS).

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(Q) Do I have to get permission from the individual on whom I'm doing the search?
(A)
If you are performing an employment, tenant or buyer screening search, yes. According to the federal Fair Credit Reporting Act (FCRA), an individual must give you written permission to obtain information that bears on their credit worthiness, character, general reputation, personal characteristics or mode of living to establish eligibility for employment, leasing or buying purposes. See the FCRA Compliance section of this site for further understanding of this requirement and for sample forms you may use to ensure this requirement is met.

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(Q) Isn't it illegal to ask someone for their date of birth?
(A)
No. The Age Discrimination in Employment Act of 1967 (ADEA) prohibits discrimination on the basis of age with respect to individuals who are at least forty (40) years of age. [29 USCS 621 et seq]. However, there are legitimate circumstances in which a request for an applicant's date of birth is necessary. In particular, an applicant's date of birth is crucial during the employment, tenant or buyer screening process when requesting a criminal record search since most courts rely on the date of birth as a primary identifier. Therefore, without a date of birth it might be impossible to verify whether or not a particular criminal record belongs to that individual. As a result, the Equal Employment Opportunity Commission (EEOC) has indicated that a request for date of birth or age on an employment application "... is not, in itself, a violation of the Act." In a letter dated July 20, 1999, the EEOC suggested that an employer do the following to ensure compliance with the ADEA:
(1) clearly identify the purpose for which date of birth information is to be used (in other words, for identification purposes only in the employment screening process);
(2) make known to the applicant that the purpose is not one proscribed by the ADEA (in other words, not to be used to discriminate based on age); and
(3) use a separate or tear-off sheet to record the date of birth so that it can be removed before the ultimate employment decision-maker sees the application.

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(Q) What does adjudication withheld mean?
(A)
Adjudication withheld is a form of conditional probation wherein the defendant usually enters a plea of guilty and the judge agrees NOT to enter it into the public records with certain conditions (i.e. that the defendant comply with probation, anger management classes, controlled substance rehabilitation programs, payment of fines, etc.) Thus, if an individual has adjudication withheld they are not "convicted" of the crime although they are still found to be guilty of the crime. Some states use this term in place of nolo prosequi, which means unwilling to prosecute.

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(Q) I received a criminal record with no disposition. What do I do?
(A)
If you discover that the disposition of a particular case is missing, email help@empscreening.com and we will follow up with the county or arresting agency of record to try and get the disposition information in question. We will e-mail this information to you as soon as it's made available to us. Understand that this might take a few additional business days.

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(Q) The individual on whom I did the search swears the record found is not his/hers. What do I do?
(A)
We have no control over the content of a record. We provide the content of that record. If it's a criminal record in question, that information is derived from the public records of hundreds of reporting agencies and may not be 100% accurate or complete. The possibility for some type of error, such as incorrect data entry, always exists. Have the individual provide a fingerprint check (he/she can get a fingerprint card from the local police department or sheriff's office) so you can compare those results with that of the criminal report. Or have the individual contact the appropriate reporting agency in question to get instructions on how to clear up or correct any mistakes or misinformation. A lawyer might be needed. We do not and cannot alter information in any way when we report it to you. For a criminal record, we use a three-point check (i.e. SSN, Name and Date of Birth provided by you) and the help of an investigator with the exception of the Instant Criminal Record Check which is a two-point check (i.e. Name and Date of Birth provided by you). In both cases, any results found will most often show the name and date of birth match. In some cases you will also see the social security number. To further confirm or discount a record you might have to compare other record information such as eye color, height, weight, race and address. Nevertheless, under no circumstances is ESS responsible for any errors or omissions in the information provided of a record or for any consequential damages arising out of your use, or misuse, of this information. Criminal records come from this data coverage.

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(Q) The tag search came back as not found. What do I do?
(A)
Double check the Tag No. or Vehicle ID No. you provided. If you're sure about this number and the search came back as a "no-hit," then that number most likely is not registered. We have no control over the content of a record. We provide the content of that record. We do not and cannot alter information in any way when we report it to you.

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(Q) The credit history shows "No Record", "Insufficient Credit" or "Not Scored". What does this mean?
(A)
Most of the time it is because no credit history has been established or not enough credit history has been established for the individual to receive a score, as with young applicants or recently immigrated individuals. Additionally, if no recent credit history has been established, (within the last 6 years) the credit bureau might not have the applicant's data updated in their files. We have no control over the content of a record. We provide the content of that record. We do not and cannot alter information in any way when we report it to you.

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(Q) An education verification came back with a report that the individual did not attend or graduate but the person swears they did. What now?
(A)
Double check all information provided. Have the individual call the school or institution directly to clear up any possible misinformation. We have no control over the content of a record. We provide the content of that record. We do not and cannot alter information in any way when we report it to you.

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(Q) An employment verification came back with a report that the individual was not employed but the person swears they were. What now?
(A)
Double check all information provided. Have the individual call the former employer directly to clear up any possible misinformation. We have no control over the content of a record. We provide the content of that record. We do not and cannot alter information in any way when we report it to you.

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(Q) What if there is no record found for a search I've requested. Do I get a refund or credit on my account?
(A)
No. Whether or not a record was found, we have paid for, and done the work necessary to access, records controlled by third parties based on what we can only assume is accurate information supplied by you. But remember too, the fact there is no record found could also provide you with a necessary piece to your employment, tenant or buyer screening puzzle. For example, if no credit history was found, perhaps that means the individual has never established any.

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(Q) Can I assume that all of the information found is 100% accurate?
(A)
No. Criminal record information is derived from the public records of hundreds of reporting agencies and may not be 100% accurate or complete. The possibility for some type of error, such as incorrect data entry, always exists. For a criminal record, we use a three-point check (i.e. SSN, Name and Date of Birth provided by you) and the help of an investigator with the exception of the Instant Criminal Record Check which is a two-point check (i.e. Name and Date of Birth provided by you). In both cases, any results found will most often show the name and date of birth match. In some cases you will also see the social security number. Criminal records come from this data coverage. To further confirm or discount a record you might have to compare other record information such as eye color, height, weight, race and address. In some instances, further investigation, expense or an attorney might be required. If it's a criminal record in question, have the individual provide a fingerprint check (he/she can get a fingerprint card from the local police department or sheriff's office) so that you can compare those results with that of the criminal report. Or have the individual contact the appropriate reporting agency in question to get instructions on how to clear up or correct any mistakes or misinformation. Again, a lawyer might be needed. We have no control over the content of a record. We provide the content of that record. Under no circumstances is ESS responsible for any errors or omissions in the information provided of a record or for any consequential damages arising out of your use, or misuse, of this information.

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(Q) How long can I access my search results?
(A)
ESS will automatically store each search result in your online account for 30 days. You may access them any time during this period by logging into your account and clicking on My Requests or My Recent Requests.

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(Q) I don't understand how to read the reports or records. What do I do?
(A)
Please call us at 561-533-0488 or email us at help@empscreening.com and we'll be happy to help you. Or consult the "Reading The Report" tab on the Home Page of the site.

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(Q) Are there any days ESS is closed?
(A)
ESS will be closed Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, Day after Christmas, New Year's Eve, New Year's Day and Presidents' Day but you may submit search order requests anytime on these days. You can expect your results within 1-2 business hours of the start of the next business day.

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